Comments on: Hilton Hotels Best Rates Guaranteed – Is it Legit? http://www.helpmetravelcheap.com/hilton-hotels-best-rates-guaranteed-is-it-legit/ Credit Card Rewards = Free Travel Tue, 07 Feb 2012 20:04:54 +0000 hourly 1 http://wordpress.org/?v= By: joe galea http://www.helpmetravelcheap.com/hilton-hotels-best-rates-guaranteed-is-it-legit/#comment-1258 joe galea Sat, 09 Jul 2011 12:47:43 +0000 http://www.helpmetravelcheap.com/hilton-hotels-best-rates-guaranteed-is-it-legit/#comment-1258 The Hilron best rate guarantee is a scam. Do not waste your time with this best rate guarantee claim process. I have tried to process several claims only to be ignored and then ignored once more by the cistomer care resolution dep't. The Hilron best rate guarantee is a scam. Do not waste your time with this best rate guarantee claim process. I have tried to process several claims only to be ignored and then ignored once more by the cistomer care resolution dep’t.

]]> By: Former Hilton Loyal Patron http://www.helpmetravelcheap.com/hilton-hotels-best-rates-guaranteed-is-it-legit/#comment-536 Former Hilton Loyal Patron Mon, 27 Sep 2010 04:21:21 +0000 http://www.helpmetravelcheap.com/hilton-hotels-best-rates-guaranteed-is-it-legit/#comment-536 Similar story, guarantee is simply a phoney marketing ploy to make you book with them. I found a lower price on priceline's non-opaque site, the one that anyone can book, and they still denied my claim, first stating that the room booked was not exactly as the competitor's, which it was, 2 doubles. Then upon further questioning, the next reason for denial was that the reservation did not specify a non-smoking room yet the hotel is 100% smoke free. Ridiculous, I guess it is like dealing with insurance companies, if there is a possibility of denying a claim, that route will be taken. So the best rate guarantee is simply a smoke and mirror marketing ploy which isn't helpful in obtaining a lower rate. Beware, I will book with other chains in the future. Similar story, guarantee is simply a phoney marketing ploy to make you book with them. I found a lower price on priceline’s non-opaque site, the one that anyone can book, and they still denied my claim, first stating that the room booked was not exactly as the competitor’s, which it was, 2 doubles. Then upon further questioning, the next reason for denial was that the reservation did not specify a non-smoking room yet the hotel is 100% smoke free. Ridiculous, I guess it is like dealing with insurance companies, if there is a possibility of denying a claim, that route will be taken. So the best rate guarantee is simply a smoke and mirror marketing ploy which isn’t helpful in obtaining a lower rate. Beware, I will book with other chains in the future.

]]> By: Jeff http://www.helpmetravelcheap.com/hilton-hotels-best-rates-guaranteed-is-it-legit/#comment-226 Jeff Sat, 17 Apr 2010 22:35:23 +0000 http://www.helpmetravelcheap.com/hilton-hotels-best-rates-guaranteed-is-it-legit/#comment-226 I had a similar issue with a Quality Inn. I was visiting family and saw a lower rate on Expedia. I know Choice Hotels has a lowest rate guarantee so I went on booked at Choice hotels website (also wanted to get bonus frequent traveller points), filled out the paperwork online (mind you at 2:30 in the morning!) and received a confirmation within an hour that yes, Expedia had a lower rate and they would match that lower rate and give an additional 10% discount! I did have some difficulty at the hotel getting them to honor the rate (claimed computer problems which may well have been true) but with a follow up call to Choice the difference was refunded within a week. I had a similar issue with a Quality Inn. I was visiting family and saw a lower rate on Expedia. I know Choice Hotels has a lowest rate guarantee so I went on booked at Choice hotels website (also wanted to get bonus frequent traveller points), filled out the paperwork online (mind you at 2:30 in the morning!) and received a confirmation within an hour that yes, Expedia had a lower rate and they would match that lower rate and give an additional 10% discount!

I did have some difficulty at the hotel getting them to honor the rate (claimed computer problems which may well have been true) but with a follow up call to Choice the difference was refunded within a week.

]]>